Frequently Asked Questions
CONTACTING ANDERSON TOURS
Please note are unable to offer 24 hour booking support. If you have a question about a tour, a booking, like to query or amend a booking or would like to make a booking by telephone please call us on 0207 436 9304 between 10am and 5pm daily. Outside of these hours please email us at firstname.lastname@example.org and someone will respond within 24 hours.
Please do not call our out of hours emergency phone to make amendments, ask a question about a pick up point, or for anything that is not an emergency as we cannot help. As we have no tours operating past 8pm please refrain from calling our emergency line between the hours of 8pm and 7am as as our offices are closed and we can only answer emergency calls.
Will monitor our emails twice a day at weekends for any e-ticket requests or urgent assistance for out of hours on weekends and evenings.
Where is the pick up point?
The full details along with a Google Maps link of your pick up point can be found on the top your E-Ticket; not all the pick up points are available for all tours. Please check the individual tour page for available pick up locations. **PLEASE NOTE you can only have one pick up point per booking - if someone in your group would like a different pick up point to another person then they'll need to make a separate booking, the office cannot change it for some people on the booking and not others. If on the same booking you need to travel together**
SPECIAL EVENTS IN CENTRAL LONDON may cause us to offer a smaller range of pick up points on certain dates, if a pick up is no showing for a tour during the booking process it is not available for that date.
Pick Up Point Details:
Please see below the Standard Coach Day trip pick up points (located close to London Underground Tube Stations),
- LONDON BRIDGE: Outside station entrance on Tooley Street by bus stop S
- KINGS CROSS/ST PANCRAS: Outside the St Pancras Library on Euston Road, opposite St Pancras Station, Bus Stop A
BAKER STREET: In front of McDonald's (outside on street not inside), Baker Street 122 Baker Street, Westminster, Greater London W1U 6TX
- VICTORIA: Wait at Bus Stop "L" on Vauxhall Bridge Road SW1V 1AE - across the road from the Willow Walk Pub. Location is close to Victoria RAIL station.
- SOUTH KENSINGTON: Outside Ampersand Hotel on 10 Harrington Road, SW7 3ER
- EARLS COURT: Opposite Earls Court Underground Station, WARWICK ROAD Exit outside Earls Court Exhibition Centre, Bus Stop C
- HAMMERSMITH: Outside Novotel Hotel London-West. 1 Shortlands, Hammersmith International Centre, Hammersmith, London, W6 8DR
Please refer to each individual tour page itinerary for times of pick ups.
Where do the tours end?
Tours will end in Central London, the tour manager and driver will give you the information on the day. We cannot guarantee the locations in advance as it depends on a number of factors including traffic in Central London. Please speak to your tour manager on the day and they will try to help as much as they can with information and drop offs.
ADDITIONAL PICK UP POINTS FOR SELECTED DAY TOURS:
08.20am Waterloo, Waterloo Bridge/South Bank Bus Stop P. South side of Bridge going Northbound.
08.30am Holborn, Bus stop ‘P’, northbound on Kingsway oppodite Holborn station
08.50am Lancaster Gate. Bus Stop LC on Bayswater Road, opposite Lancaster Gate Station/Lancaster hotel
These are pick ups only, drop off in the evening will be in Central London close to a Tube Station for you to continue your onward journey.
Applies to the following day tours only: Stonehenge & Bath / Stonehenge & Bath Budget / Oxford, Stratford & The Cotswolds / The Cotswolds / Bath Full Day / Cardiff – A Day in Wales / Windsor, Stonehenge & Salisbury / Mysterious Britain: Stonehenge & Avebury / Windsor & Hampton Court / Glastonbury & Cheddar Gorge
*PLEASE LEAVE PLENTY OF TIME TO GET TO YOUR PICK UP POINT*
Do I need to print my E-Ticket?
No. We do not require you to print your Eticket, it informs you on the top of the ticket that you can choose to show your Eticket on your smartphone or tablet to the tour manager on arrival at your pick up point. We recommend printing it for ease of access, but it is not vital.
Why do you need my telephone number?
We need a contact number for you, preferably your mobile phone, so that we can contact you prior to the tour if there are any changes, or queries - but also incase we need to locate you during the tour (i.e in an emergency - or should you be late. If you only leave a land line or hotel phone number we will not be able to contact you during the tour).
If I miss my tour can I get a refund/go another day?
Unfortunately not, see our terms and conditions for full details. If you miss your tour you would need to try and claim this from your Travel Insurance, if applicable. We also advise passengers to arrive 10 minutes early to their pick up point as the times stated on the E-Ticket are departure times, as unfortunately we cannot wait for late running passengers.
What are the cancellation charges?
Our terms and conditions & cancellations charges can be found on our website or in our brochure. Here are the cancellation charges as below:
You must inform us in writing (via fax, email or post) if you wish to cancel a tour or other booking in whole or in part, returning to us any tickets already issued. We must acknowledge your correspondence in order for cancellation to be processed. On cancellation we will charge you an administration charge or percentage of the total price as follows:
- Cancellation notified to Anderson Tours office and tickets returned more than 35 days prior to departure = full refund permitted
- Cancellation notified to Anderson Tours office and tickets returned between 34 and 15 days prior to departure = 50% of total value can be refunded to customer
- Cancellation notified to Anderson Tours office and tickets returned within 14 days and day of departure = 100% of total value/no refund permitted.
All amendments or name changes to confirmed bookings prior to departure are subject to a £10.00 per person administration fee plus any price difference. No changes are available within 14 days of departure for short breaks, and 48 hours for day trips.
Does insurance mean i can cancel at anytime for my money back?
No, the travel insurance we offer as an optional extra is with an external insurance provider.
Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one's own country.
It does not guarantee a customer can cancel their trip and get the money back from the tour operator. Any no shows/cancellations are as per our terms and conditions.
Any insurance claims must be made to the insurance provider like any other insurance type. We do not have any involvement in claims.
I’m trying to make a booking but it won’t let me select any passengers, but it doesn’t say sold out?
If no seats are showing for you to select this could be that another agent/customer through our website is currently holding those seats during the booking process. To avoid double bookings we have a system in place for this.
If the system does not show as sold out, then please wait a while and refresh, as occasionally people quit the booking process but it suspends the seats for half an hour. If the seats have not been confirmed they will be released back to the system.
It is likely though that the tour could be sold out once you refresh so suggest an alternative date.
Remember STONEHENGE & BATH & OXFORD, STRATFORD & COTSWOLDS runs 7 days a week –weekends sell out early!
What age is classified as child's price?
Child prices are available for passengers that are aged up to 15 years. Child's price is always shown under the adult price on the individual tour page. A child price will automatically be given if you enter your childs date of birth at time of booking and they are within the correct age bracket - Stonehenge and many other of the attractions charge adult prices for 16+.
The price in the brochure / on the flyer is different?
Please remember that the brochures and advertising materials prices are subject to changes from time to time due to relevant price increases. Please always check the website for the correct price for the date that you are booking. Prices for certain tours occasionally differ according to the day chosen. You will always have the option at time of booking to review your final cost before you pay. If you need to query something please do so then, and not after you have paid.
How do I check availability?
Availability will show on the right handside of each tour page, follow the colour key for details. If a date is highlighted with a White box there is good availability, a yellow box shows the date is almost sold out and green means there is either no tour that day or its sold out..
If a tour is sold out/not available we cannot offer seats or wait list positions. Please use our website to check availability. All tours and dates up until the end of the current calendar year are loaded into the website at present.
I made an error / booked the wrong date?
You must notify us immediately of this error by email to email@example.com please ensure you include the booking reference so the tour can be cancelled. If you do not notify us straight away, cancellation charges may apply.
If you receive your E-Ticket and details are wrong/date is wrong, contact us straight away and we will amend this for you where possible. If you do not notify us straight away, amendment or cancellation charges may apply.
I no longer want to / am able to travel, can I cancel?
Please refer to the cancellation/changes policy in the Terms & Conditions and above.
I didn't get the E-Ticket by email/I've lost the E-Ticket email can I get another copy?
We can resend your E-Ticket email to you free of charge, please contact us at firstname.lastname@example.org with your booking reference or details and we will re-issue this to the email address you entered on your booking as soon as possible.
Ideally, please print and take E-ticket with you on trip, alternatively show it on your mobile or other device to driver and tour guide. Please make a note of your reference number.
Can specific seats be requested/reserved on the coach?
Unfortunately we do not offer a reserved seating position; first come first served!
I do not want to return with the tour to London, I want to stay longer at the destination.
Yes, however you will need to arrange your own return travel at your own cost, there is also no reduction on price. We simply ask that you advise the tour manager at the start of the tour so that we do not delay the return journey waiting for you.
I have a group and we'd like to hire a coach and create our own private tour, how do I do this?
We have a custom tours service for Groups using our fleet of mini coach & full size coaches offering a tailored service for your groups. We can also arrange airport transfers to your accommodation for groups should you require this service also. Please email us at email@example.com for a quotation.
We cannot offer private tours for less than 10 passengers. We are unable to offer a travel agency service for solo passengers, couples, families etc. You would need to hire a mini coach or full size coach as a group.
How much is a single room?
Subject to availability, there is a single room supplement of £30 per person per night which must be selected at time of booking. Anderson Tours use hotels that are 2 or 3 star. Hotels may be subject to change due to availability.
What should I take on the tour?
Please make sure you take suitable walking shoes, snacks/food and water for the journey. Lunch is not provided on tours although there are various stops for lunch so you can buy out from a restaurant/cafe if you prefer.
Please remember to take your passport for trips to out of the UK (this includes Ireland, France, Holland, Belgium etc. You do not need a passport for Cardiff (Wales) or Edinburgh (Scotland).
On all overnight breaks breakfast and towels are provided free of charge.
I want to book and pay in cash, can I come to your office?
Yes, our office hours are Monday to Friday 8 am - 6 pm. Please note we are closed Saturday and Sunday & Public Holidays and details can be found on our contact us page.
Our website takes booking by debit or credit card 24 hours a day.
- Fully inclusive tours with entrances included
- No hidden extras
- Enjoyed by all ages and nationalities
- Great value for money
- Luxury travel on our own vehicles
- We employ our own professional guides
- Superb hotel accommodation offered on all overnight tours